Haringey Movers Terms and Conditions
These Terms and Conditions set out the basis on which Haringey Movers provides domestic and commercial moving, packing, loading, unloading, and related services. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, inventory, service schedule, or agreed amendment. These terms are intended to be read carefully before confirmation of any moving service. They describe the rights and responsibilities of both parties and help ensure that each moving service is delivered in a fair, predictable, and safe way. Throughout this document, references to "we," "us," and "our" mean Haringey Movers, and references to "you" and "your" mean the customer, business client, or person booking the service on behalf of another party.
These terms apply to all quotations and bookings unless otherwise agreed in writing. Any variation must be confirmed by us in writing to be valid. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights under applicable UK consumer law where such rights apply. If you are booking on behalf of a business, charity, landlord, or organisation, you confirm that you have authority to do so and that the information supplied is accurate and complete to the best of your knowledge.
We may update these terms from time to time to reflect changes in operations, law, or service standards. The version in force at the time your booking is accepted will generally apply to that booking, unless a later written amendment is expressly agreed. Please note that all quotations and service arrangements are based on the information provided at the time of enquiry. If the circumstances of the job change materially, such as access restrictions, additional items, or changes to timing, the price or scope may also change.
Bookings for Haringey Movers services are usually made following an initial enquiry and quotation. We may ask for details including the origin and destination addresses, the size and nature of the load, access conditions, parking considerations, whether packing is required, and any special handling needs. A quotation may be provided verbally or in writing, but it is only a firm booking once we have confirmed acceptance and, where required, received any deposit or prepayment. Until that point, availability is not guaranteed. We reserve the right to decline a booking if the service requested is unsuitable, unsafe, unlawful, or outside our operational capacity.
It is your responsibility to provide accurate and complete information when requesting a quote or confirming a booking. If the inventory, access, or circumstances differ from what was disclosed, we may adjust the service, revise the price, or refuse to proceed if the change would make performance unsafe or impracticable. This includes, without limitation, stairs, lifts, parking restrictions, long carries, oversized items, fragile possessions, or restricted delivery windows. Any estimated timings are approximate only and may be affected by traffic, weather, access delays, waiting time, or events outside our control. We will use reasonable efforts to complete the move within the planned schedule, but time is not usually of the essence unless agreed in writing.
If packing materials, storage, dismantling, reassembly, or special handling are included in the moving service, these details will be set out in the quotation or confirmation. Where we agree to provide a man and van or a full house removals package, the scope will depend on what is written in the booking record. You should check all booking details promptly and notify us of any error. We may rely on the information you supply when calculating the vehicle size, staffing, equipment, and time required. Additional charges may apply where extra labour, additional journeys, or waiting time are caused by inaccurate or incomplete information.
All fees are due in accordance with the quotation or booking confirmation. Unless stated otherwise, prices are based on the service details agreed in advance and may include labour, standard equipment, and transport, but not necessarily parking fees, congestion charges, tolls, storage costs, disposal charges, or materials supplied beyond those expressly included. We may require a deposit at the time of booking to secure the date. The balance may be payable before, during, or immediately after completion of the job, depending on the type of service and the payment terms stated in the quote. For commercial removal services, we may agree invoicing terms in writing, including payment deadlines for business accounts.
Accepted payment methods will be notified at the time of booking and may include bank transfer, debit card, or other approved methods. Cash may be accepted only where expressly agreed. If payment is made by bank transfer, funds must clear in full by the required payment time. You must ensure that any card or payment details provided are valid and authorised. If a payment is declined, reversed, disputed without reasonable cause, or otherwise not received, we may suspend or stop the service until the issue is resolved. Any bank charges, chargeback fees, or recovery costs incurred due to non-payment or invalid payment instructions may be added to the outstanding amount where permitted by law.
Late payments may attract interest and reasonable recovery costs, subject to any applicable statutory limits. We may also retain the right to withhold delivery, storage release, or completion certificates until all sums due are paid in full. If a job runs beyond the original estimate because of delays caused by the customer or circumstances within the customer’s control, additional time may be charged at our standard rates or at the rate set out in the quotation. We will normally confirm any extra charges before they are incurred where it is reasonably practicable to do so. Any discount, special rate, or promotional offer is valid only for the specific booking and cannot usually be transferred or combined unless stated in writing.
Cancellations and postponements must be requested as soon as possible. If you cancel a booking, cancellation fees may apply depending on how much notice is given and whether costs have already been incurred. This may include planning time, vehicle allocation, labour scheduling, materials ordered, or third-party fees. If you cancel at short notice or fail to make the property accessible on the agreed date and time, we may treat this as a late cancellation or a failed attendance and charge a reasonable amount for losses and wasted time. Any deposit paid may be non-refundable to the extent allowed by law and by the terms of the specific booking.
If you wish to reschedule a Haringey Movers appointment, we will try to accommodate the new date subject to availability. A rescheduled booking may require price adjustment if the new timing, location, or scope differs from the original agreement. We may also cancel or postpone a booking where there are unforeseen operational issues, severe weather, vehicle breakdown, staff illness, safety concerns, or other matters beyond our reasonable control. In such cases, we will use reasonable efforts to notify you promptly and propose an alternative time. Where cancellation is caused by our inability to perform the service and no reasonable alternative can be arranged, any prepaid amount for the cancelled portion will normally be refunded, subject to lawful deductions for work already completed.
We will not be liable for failure or delay caused by events outside our reasonable control, including but not limited to road closures, accidents, strikes, extreme weather, public disorder, power failures, or changes in law. If a moving company service is delayed because of such events, we may rearrange the work, continue when safe and practical, or cancel the relevant part of the booking. No compensation will generally be due for loss caused by delay alone, except where required by law. The customer is responsible for ensuring that the property is ready for collection and delivery, that access is available, and that any third-party permissions required for the move have been obtained in advance.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the services, but we are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, reputational damage, or loss arising from delayed access to the property, unless such exclusion is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are responsible for direct loss or damage to property, our liability may be limited to the reasonable repair or replacement value of the affected item, taking into account age, condition, and wear, unless the law requires otherwise.
You must tell us in advance about items that are unusually valuable, fragile, irreplaceable, or requiring special handling. This includes artwork, antiques, cash, jewellery, important documents, and high-value electronics. Unless we have agreed in writing to transport such items under specific protection terms, they may be excluded from coverage or subject to lower liability limits. You should also ensure that any delicate goods are properly packed unless packing has been expressly included in the service. We are not liable for damage caused by inadequate packing, pre-existing defects, concealed structural weakness, or items that were already damaged before collection. Any complaint about loss or damage should be notified as soon as reasonably possible after discovery, together with supporting details and evidence.
Where we carry out dismantling, assembly, loading, unloading, or internal repositioning, you accept that some minor marks, scuffs, or movement-related wear may occur in the normal course of work, especially where items are old, heavy, or fitted tightly into confined spaces. We will take reasonable precautions to protect floors, bannisters, doors, and furniture, but we are not responsible for unavoidable minor cosmetic effects arising from ordinary handling, unless caused by our negligence. If you instruct us to move items through restricted spaces or despite known risks, you do so at your own risk subject to any rights that cannot be excluded by law. The customer should ensure that pets, children, and unauthorised persons are kept clear of the work area during the service.
Waste removal, disposal, and clear-out services are subject to UK waste regulations. Where we remove items for disposal, the customer must be honest and clear about what is being collected. We may refuse to transport or dispose of anything that is hazardous, prohibited, contaminated, illegal, or unsuitable for handling under applicable law. This includes, for example, asbestos, clinical waste, chemicals, pressurised containers, batteries requiring specialist handling, solvents, fuel, paint in unsafe quantities, and items contaminated by pests, mould, or bodily fluids. If such waste is discovered during a booking, we may stop the work, require further instructions, or charge additional fees for safe handling or disposal where lawful.
When providing a waste-related moving and clearance service, we will take reasonable steps to ensure that disposal is carried out at authorised facilities and in accordance with applicable waste duty of care obligations. The customer must not ask us to dispose of waste unlawfully, conceal prohibited materials, or misdescribe the contents of a load. You are responsible for ensuring that any items designated for disposal are clearly separated from items to be retained. If you leave waste at a property, communal area, pavement, or other location without proper authority, you remain responsible for any consequences unless we have expressly agreed to collect and remove those items under lawful conditions. We may request written confirmation of what is to be removed and retained before starting a clearance job.
By booking a disposal or clearance-related service from Haringey Movers, you warrant that you have the right to instruct us to remove the relevant items and that, to the best of your knowledge, they do not contain prohibited or regulated substances unless disclosed in advance and accepted by us in writing. We may reject items if we believe they present a safety risk or would breach environmental or transport rules. Any fees relating to specialist disposal, skip loading, segregation, or protective equipment may be charged in addition to the standard move price. If items require specific permits, manifests, or handling procedures under law, the customer must cooperate with any reasonable request for information or documentation.
You agree to ensure that the premises are accessible and ready at the agreed time, with safe parking or loading arrangements where possible. If keys, permits, entry codes, or building instructions are required, these should be provided in advance. We may delay or refuse attendance if access is unsafe, unlawful, or materially different from what was described. The customer is responsible for protecting floors, walls, lifts, and common areas where building rules require particular precautions, although we will also take reasonable care while carrying out the work. If goods are to be transported in stages or stored temporarily, the exact arrangement must be confirmed in writing before the job begins.
Any claim, dispute, or complaint relating to the service should be raised promptly so it can be investigated fairly. We may request photographs, descriptions, inventory records, or other evidence to assess the matter. If we agree that a mistake has occurred, we will normally seek a reasonable and practical remedy, which may include repair, compensation, or a partial refund, depending on the circumstances and any legal obligations. These terms do not create rights for third parties unless expressly stated in writing.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The Haringey removals agreement, any quotation, and any related service order should be interpreted consistently with that governing law. If there is any conflict between a quotation and these terms, the quotation will prevail only to the extent of the specific inconsistency. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions in full.