Terms and Conditions

Haringey Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Haringey Movers provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means the person, firm or company who requests or purchases the services from Haringey Movers.

Goods means any items, furniture, personal effects or other property which are the subject of our services.

Services means any removal, packing, unpacking, loading, unloading, storage, or related services provided by Haringey Movers.

Contract means the agreement between Haringey Movers and the Client for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 Haringey Movers provides residential and commercial removals and associated services within our service area and to other destinations as agreed in writing.

2.2 The exact scope of services will be set out in the quotation and any subsequent written confirmation. It is the Client’s responsibility to check that all required services are clearly specified.

2.3 Unless expressly agreed in writing, our services do not include:

a. Disconnection or reconnection of appliances or utilities.

b. Dismantling or reassembly of furniture or equipment that requires specialist skills or tools.

c. Removal of carpets, floor coverings, fixtures or fittings.

d. Any work involving structural alterations to property.

3. Quotations and Prices

3.1 Any quotation issued by Haringey Movers is based on the information provided by the Client and is subject to these Terms and Conditions.

3.2 Quotations are normally given as a fixed price for the described work or on an hourly rate basis as specified. Additional charges may apply if:

a. The Client changes the services, date, or addresses after the quotation is issued.

b. Access at collection or delivery addresses is significantly different from that described or is restricted.

c. There are delays beyond our reasonable control, including waiting times at properties or due to third parties.

d. Additional services are requested on the day of the move.

3.3 Unless otherwise stated, quotations do not include insurance beyond any statutory liability, parking charges, congestion charges, tolls, ferry charges, customs duties, or third-party fees. These may be added to the final price where applicable.

3.4 Quotations are valid for a limited period as stated on the quotation or for 30 days from issue if not otherwise specified. Haringey Movers may withdraw or amend a quotation at any time before a booking is confirmed.

4. Booking Process

4.1 A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, supplied all required information, and, where applicable, paid any requested deposit.

4.2 Bookings may be made by written acceptance of a quotation or other written confirmation method as specified by Haringey Movers. Verbal arrangements are not binding until confirmed in writing.

4.3 The Client must provide accurate details, including addresses, access information, parking arrangements, inventory of goods, and preferred dates and times. Haringey Movers is not responsible for delays or additional costs arising from incorrect or incomplete information.

4.4 Any changes to the booking must be requested in writing and are subject to availability and to any additional charges that may apply.

5. Client Responsibilities

5.1 The Client is responsible for:

a. Ensuring that all Goods to be moved are properly packed, secured, and labelled unless packing services are included in the Contract.

b. Separately identifying any fragile, valuable, or delicate items and informing us in advance.

c. Arranging suitable access and parking for our vehicles at all relevant addresses, including obtaining any permits required.

d. Ensuring that all Goods to be moved are owned by the Client or that the Client has the full authority of the owner to move such Goods.

e. Being present, or ensuring an authorised representative is present, at collection and delivery to provide instructions and check Goods.

5.2 The Client must not include the following in the Goods to be moved, unless expressly agreed in writing:

a. Flammable, explosive, corrosive or hazardous materials.

b. Perishable goods or items requiring controlled temperature.

c. Cash, securities, jewellery, watches, or other high-value items.

d. Illegal items or materials.

5.3 Haringey Movers may refuse to handle any Goods that in our reasonable opinion present a risk to health, safety, property, or are otherwise unsuitable for transport.

6. Payments and Charges

6.1 The Client agrees to pay all charges in accordance with the quotation and these Terms and Conditions.

6.2 Unless otherwise agreed in writing, payment terms are as follows:

a. A deposit may be required at the time of booking to secure the date.

b. The balance is payable on or before the day of service, and in any event before unloading at the destination is completed.

6.3 Haringey Movers accepts payment methods as communicated to the Client at the time of booking. The Client is responsible for ensuring that cleared funds are available by the due date.

6.4 Where services are provided on an hourly basis, the time will normally be calculated from departure of our vehicle from the depot until return, including loading, travel and unloading times, subject to any minimum charge period.

6.5 If the Client fails to pay any sum due under the Contract, Haringey Movers reserves the right to:

a. Suspend or withhold services, including withholding delivery of Goods, until payment is received in full.

b. Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is made in full.

7. Cancellations and Postponements

7.1 The Client may cancel or postpone a booking by giving written notice to Haringey Movers.

7.2 Cancellation or postponement charges may apply as follows, unless otherwise stated in the quotation:

a. More than seven days before the scheduled service date: no cancellation fee, any deposit may be refunded or transferred at our discretion.

b. Between seven days and 48 hours before the scheduled service date: a reasonable percentage of the quoted price may be charged to cover administrative and scheduling costs.

c. Less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.

7.3 If Haringey Movers needs to cancel or postpone services due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, or staff illness, we will notify the Client as soon as reasonably possible and offer an alternative date or a refund of any sums paid for services not provided. We will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

8. Access, Parking and Delays

8.1 The Client must ensure that there is adequate access for our vehicles at all relevant addresses, including safe and reasonable access to the property and adequate space for loading and unloading.

8.2 The Client is responsible for arranging and paying for any necessary parking permits or permissions. Any parking fines or penalties incurred due to insufficient or incorrect arrangements may be charged to the Client.

8.3 Haringey Movers is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, roadworks, accidents, adverse weather, or delays caused by third parties.

8.4 Where delays occur that are not caused by Haringey Movers, additional waiting time charges may apply at our standard hourly rates.

9. Liability and Limitations

9.1 Haringey Movers will exercise reasonable care and skill in carrying out the services. Our liability for loss of or damage to Goods or property is limited as set out below.

9.2 Haringey Movers will not be liable for:

a. Loss or damage arising from faulty or insecure packing done by the Client or a third party.

b. Loss or damage to fragile or high-value items not properly packed or declared to us.

c. Normal wear and tear, minor scuffs or scratches, or deterioration caused by the nature of the Goods.

d. Loss or damage arising from Goods being loaded or unloaded where access is difficult or not suitable and the Client has requested that we proceed.

e. Indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.

9.3 Where Haringey Movers is found liable for loss of or damage to Goods due to our negligence, our liability will be limited to a reasonable and proportionate amount, having regard to the value of the Goods and the price paid for the services, unless a higher level of cover has been agreed in writing.

9.4 The Client is responsible for arranging any additional insurance they may require for their Goods during the move, beyond our standard liability.

9.5 Any claim for loss or damage must be notified to Haringey Movers in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the services. The Client must provide evidence of the loss or damage and cooperate with any investigation.

10. Waste Regulations and Disposal

10.1 Haringey Movers operates in accordance with applicable waste and environmental regulations. We are not a general waste carrier unless expressly stated in the Contract.

10.2 The Client must not present general household rubbish, hazardous waste, or prohibited materials for removal under the standard removals service.

10.3 Where disposal or clearance of unwanted items is requested and agreed as part of the services, the Client confirms that they have the right to dispose of those items and authorises Haringey Movers to arrange lawful disposal or recycling.

10.4 Additional charges will apply for waste disposal, recycling, or clearance services. These charges will reflect any fees imposed by disposal facilities and the nature and quantity of materials.

10.5 Haringey Movers will not be responsible for any penalties, fines, or legal consequences arising from the Client’s failure to comply with relevant waste or environmental regulations.

11. Storage Services

11.1 Where storage services are provided, the terms relating to duration, access, charges and notice periods will be set out in the quotation or separate agreement.

11.2 Goods stored will remain the property and at the risk of the Client. The Client is encouraged to maintain appropriate insurance cover for stored Goods.

11.3 Haringey Movers may exercise a lien over stored Goods for any unpaid charges and may sell or dispose of Goods in accordance with applicable law if charges remain unpaid after reasonable notice.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with Haringey Movers as soon as possible so that we have an opportunity to resolve the matter.

12.2 Formal complaints should be made in writing, setting out the relevant facts, dates and any supporting evidence. Haringey Movers will review and respond within a reasonable time.

13. Data Protection and Privacy

13.1 Haringey Movers collects and processes personal data necessary to provide our services, manage bookings, and comply with legal obligations.

13.2 Personal information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes connected with the provision of our services.

14. Force Majeure

14.1 Haringey Movers will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, lockouts, road closures, or other transport disruptions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Client and Haringey Movers are governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed deleted, but the remainder will continue in full force and effect.

16.2 No waiver by Haringey Movers of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 These Terms and Conditions, together with any quotation or written confirmation, constitute the entire agreement between the Client and Haringey Movers in relation to the services and supersede any prior understandings or agreements.

16.4 Haringey Movers may update or amend these Terms and Conditions from time to time. The terms in force at the time of booking will apply to that Contract, unless changes are agreed in writing by both parties.