Privacy Policy - Haringey Movers

This Privacy Policy explains how Haringey Movers collects, uses, stores, shares, and protects personal data. It applies to all Haringey Movers customers in the area, including anyone who requests, books, receives, or enquires about our moving and related services. We are committed to handling personal information in a fair, lawful, transparent, and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Haringey Movers provides removals, packing, transportation, and associated moving services. In providing these services, we act as a data controller for the personal data we determine the purpose and means of processing. This means we decide how and why your personal information is used in connection with our services.

2. Information we collect

We only collect personal data that is necessary for the purposes described in this policy. The types of information we may collect include:

Identity details such as your name and title.
Contact details such as address, email address, and telephone number.
Service information such as move dates, collection and delivery addresses, item lists, access requirements, and special instructions.
Payment information such as billing details and transaction records. We do not store card details unless this is necessary for processing through secure payment systems.
Communication records such as emails, call notes, complaints, and service-related correspondence.
Technical data such as website or device information if you use any digital services connected with our business.
Marketing preferences where you have chosen to receive service updates or promotional messages.

In some cases, we may process special category data only if you voluntarily provide it and only where it is necessary for a legitimate service purpose or with your explicit consent. For example, this may include information about access needs or health-related requirements relevant to the move. We ask customers to avoid sharing unnecessary sensitive data.

3. How we use your personal data

We use your information for the following purposes:

To provide moving, packing, storage, and related services.
To prepare quotations, confirm bookings, and manage schedules.
To communicate with you about your move, including changes, delays, and service updates.
To process payments, issue invoices, and maintain accurate accounting records.
To meet legal and regulatory obligations.
To resolve disputes, handle complaints, and manage claims.
To improve our services, operations, and customer experience.
To send marketing communications where permitted by law and where you have not opted out.

We use personal data only where there is a valid reason to do so and where the processing is proportionate to the purpose.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis to process personal data. Haringey Movers relies on the following bases depending on the context:

Contract: We process your data to take steps at your request before entering into a contract and to perform our contract with you, such as arranging and carrying out your move.
Legal obligation: We process certain data to comply with laws relating to taxation, accounting, insurance, and record-keeping.
Legitimate interests: We may use your data for business management, service improvement, fraud prevention, customer support, and limited direct marketing where our interests do not override your rights and freedoms.
Consent: Where required, we rely on your consent, for example for certain marketing activities or the processing of particular sensitive information you choose to provide.

Where we rely on legitimate interests, we balance our needs against your privacy rights to ensure your data is not used unfairly.

5. Sharing your data with processors and third parties

We may share personal data with trusted processors and third parties who support our business operations. These parties process data on our instructions and are required to protect it appropriately. Examples may include:

Payment service providers.
Accounting and bookkeeping providers.
IT, hosting, cloud storage, and software providers.
Communication and customer management service providers.
Professional advisers such as accountants, insurers, or legal advisers.
Subcontractors involved in carrying out a move or related service.

We may also disclose personal data where required by law, to law enforcement, to prevent fraud, or to protect our rights, customers, staff, or property. We do not sell your personal data.

Where a processor handles your data on our behalf, we require appropriate contractual safeguards and only permit processing necessary for the service provided. All processors are expected to follow data protection requirements and maintain confidentiality.

6. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the reason it is held.

Customer service and booking records may be retained for the duration of the service relationship and a reasonable period afterwards.
Financial and invoice records are typically kept for the period required by tax and accounting law.
Complaint, claim, and dispute records may be retained longer where needed to defend or establish legal claims.
Marketing preferences are retained until you withdraw consent or object to receiving marketing, as applicable.

When personal data is no longer needed, we securely delete, anonymise, or otherwise dispose of it. Our retention approach is based on the principle of data minimisation, meaning we keep only what is necessary for the shortest appropriate time.

7. Data security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and regular review of our data handling practices. Although no system can be guaranteed completely secure, we work to safeguard your information to a high standard.

8. Your rights

Under data protection law, you have important rights in relation to your personal data. These rights may apply in full or in part depending on the circumstances and the legal basis for processing.

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure: In certain situations, you may ask us to delete your personal data.
Right to restriction: You may request that we limit how we use your data in certain cases.
Right to data portability: You may request a copy of certain data in a portable format where processing is based on consent or contract and carried out by automated means.
Right to object: You may object to processing based on legitimate interests, including certain direct marketing.
Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.

If you exercise any of these rights, we may need to verify your identity before responding. We will respond within the time limits required by law. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been violated.

9. Automated decision-making

Haringey Movers does not rely on fully automated decision-making that produces legal or similarly significant effects on customers. If this changes in the future, we will update this policy and explain the safeguards in place.

10. Children’s data

Our services are directed to adults arranging moving services. We do not intentionally collect personal data from children except where it is unavoidably included in service records, such as household details. Where this occurs, we process such information only as necessary for the service and with appropriate care.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any revised version will continue to apply to all Haringey Movers customers in the area from the date it is issued. We encourage customers to review the policy periodically so they remain informed about how their information is used.

12. Summary of our commitments

We are committed to processing personal data lawfully, fairly, and transparently. We collect only information needed to deliver our services, use it only for valid purposes, share it only with appropriate processors or where legally required, retain it only for as long as necessary, and respect your data protection rights. Your privacy matters to us, and we aim to handle your data with care and accountability at every stage of our service.