Privacy Policy
Haringey Movers Privacy Policy
This Privacy Policy explains how Haringey Movers collects, uses, stores, and protects personal data for all customers and prospective customers within the Haringey area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote, or contacting us about a move, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Haringey Movers customers, prospective customers, and website users located in the Haringey area who engage with us for moving, transport, packing, or related services. Haringey Movers is the data controller for the personal data described in this Privacy Policy, meaning we decide how and why your data is processed.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, run our business, and meet our legal obligations. The types of personal data we may collect include the following categories.
Identification and contact details, such as your name, address, service location addresses, and general contact details so we can communicate with you and deliver our services.
Service and booking information, such as details about your requested moving date and time, property access information, inventory lists you provide, and any special instructions relating to your move.
Communication records, including emails, messages, and notes from telephone calls or in-person discussions, where relevant to your booking or enquiry.
Payment and transaction information, such as payment confirmations and invoices associated with your booking. Card details or bank account information are handled solely by our chosen payment processor and are not stored by us, other than limited references needed to reconcile payments.
Technical and usage data, such as basic information about how you use our website or online forms. This may include the date and time of visits and basic device information. We do not seek to identify individual users from this data unless it is necessary for security or legal reasons.
How We Collect Personal Data
We collect personal data from you directly when you request a quote, confirm a booking, contact us by phone or online, or interact with our team in person. We may also receive personal data about you from third parties where you have authorised them to share information with us, for example an estate agent, landlord, or referral partner who helps you arrange your move.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection laws. Depending on the context, this may include the following legal grounds.
Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you, such as providing quotes, confirming bookings, and carrying out your move.
Legal obligation. We may need to process and retain certain information to comply with legal or regulatory requirements, including record keeping, tax, and accounting rules.
Legitimate interests. We process personal data for our legitimate business interests, including managing and improving our services, communicating with you about service updates, ensuring site and system security, and handling queries or complaints. When we rely on legitimate interests, we assess and balance your rights and expectations against our business needs.
Consent. In some circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Personal Data
We use the personal data we collect for the following purposes.
To provide moving and related services to you, including preparing quotes, planning routes, managing bookings, coordinating our teams, and completing your move safely and efficiently.
To communicate with you, for example to respond to questions, confirm arrangements, send service updates, and manage any changes to your booking.
To manage our business operations, such as internal administration, finance, record keeping, training, and service improvement.
To handle feedback, queries, and complaints, and to resolve disputes or issues relating to your move.
To comply with legal and regulatory obligations, enforce our terms, and protect our rights, property, personnel, and customers.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include companies providing payment processing, secure data storage, business software, communication tools, and professional advisers such as accountants or legal advisers.
Where we use processors, they are only permitted to process your personal data in accordance with our instructions, for specified purposes, and subject to appropriate contractual safeguards, confidentiality obligations, and security measures.
We may also share personal data where required by law or where necessary to protect our legal rights, respond to lawful requests from public authorities, or assist in the prevention or detection of crime or fraud.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records and related communications for a period that allows us to manage ongoing relationships, respond to questions, and comply with legal obligations. When personal data is no longer needed, we will delete it or anonymise it so it can no longer be linked to an identifiable individual.
International Transfers
If we use service providers located outside the United Kingdom or the European Economic Area, and this results in your personal data being transferred internationally, we will ensure that appropriate safeguards are in place. These safeguards may include reliance on adequacy regulations or on standard contractual clauses approved by relevant data protection authorities.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, secure storage, staff training, and regular review of our security arrangements.
While we work to protect your personal data, no method of transmission or storage is completely secure. You should also take reasonable steps to protect your own data, such as keeping any reference numbers or communication records safe.
Your Data Protection Rights
You have a number of rights in relation to your personal data, subject to certain conditions and exceptions under data protection law.
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the personal data we hold about you.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of data you believe is incorrect.
Right to data portability. For information you provided to us, and where the processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine readable format or that we transmit it to another controller, where technically feasible.
Right to object. You can object to processing based on our legitimate interests, including profiling related to those interests. You also have an absolute right to object to direct marketing at any time.
Rights in relation to automated decision making. You have the right not to be subject to decisions based solely on automated processing, including profiling, where such decisions have legal or similarly significant effects on you, unless certain conditions are met.
Exercising Your Rights
If you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your booking documents. To protect your privacy, we may ask you to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law where requests are complex or numerous.
Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can seek to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from official government and regulator resources.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any updates will be posted in the current version of the Privacy Policy. We recommend that you review this page periodically to stay informed about how we process and protect your personal data.
